FREQUENTLY ASKED QUESTIONS

Q. My bed is an unusual size can I have a memory foam mattress made to measure?
A. We can supply memory foam mattresses to your requirements. If you would like a quote please contact us at info@memory-foammattress.co.uk or on Telephone us on 01785 254900.

Q. Will my mattress need turning?
A. No. Memory foam mattresses do not need to be turned. However you may wish to rotate the mattress from time to time.

Q. Do memory foam mattresses get hotter than normal mattresses?
A. Memory foam warms to the body temperature, however all our mattresses are supplied with a FREE Coolmax cover (excluding memory 250 and 2000 mattresses) which works by removing moisture away from the body allowing greater evaporation leading to a cooling effect on the fabric, keeping the user fresher whilst asleep. What is Coolmax?

Q. Can I use an electric blanket?
A. Yes, Just place your electric blanket on top of your mattress or topper, you should also make sure your blanket is turned off when you get into bed.

Q. Are they ok on slatted bases?
A. Any base is fine providing it is structurally sound. But if placing on a slatted base, please ensure that the space between the slats is no more than 2.5 inches (63 mm).

Q. How long will delivery take?
A. We aim to deliver stock items on a next working day basis. Items that are not in stock will be delivered as soon as they arrive into our warehouse.

Q. What do I do if I have a complaint?
A. If you have a complaint, please either e-mail us at info@memory-foammattress.co.uk or telephone us on 01785 254900.